Privacy Policy

  

Maintaining the security of your data is a priority for Wear and Square, its brands and trusted partners and we are totally committed to respecting your privacy rights and that your personal information is protected. We will ensure that we handle your data lawfully and fairly and we commit to being transparent about what personal data we collect and how we use it.

This Privacy Policy applies whether you visit our company head office, go online, contact us by telephone or use your mobile device. It provides you with information about:

• why we collect personal data;

• what personal data we collect;

• how we use your data;

• use of cookies;

• your legal rights relating to your personal data.

Wear and Square and its brand, Vintage Retro World collect personal data according to the following lawful bases:

• Contract: The processing of personal data is necessary for us to fulfil our contractual obligations with you (e.g. you are purchasing products from us) or because you have asked us to do something before entering into a contract (e.g. you have asked us to prepare and send you a quote).

• Consent: Clear consent has been given for us to process your personal data for a specific purpose (e.g. you have given your clear consent for us to include your personal data to send you promotional and marketing communications).
 

Note: We will always rely on formal consent being given as the basis for processing personal data for promotional and marketing communications by whatever media we use.
 

Customers have the right to withdraw consent at any time. Where such consent has been given for a specific purpose (e.g. promotional and marketing communications), we will cease to process data after consent is withdrawn.

 • Legal Obligation: We may need to process personal data to enable us to comply with UK law and regulatory requirements.

 • Legitimate Interest: We need to process personal data to enable us to meet our commercially legitimate interests, for example:

 - supplying goods and services to our customers;

 - advertising our products and services;

 - understanding our customers' commercial behaviour, activities, preferences and needs;

 - improving existing and developing new products and services;

 - preventing, investigating and detecting crime and fraud, including working with law enforcement agencies;

 - protecting customers by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Wear and Square;

 - handling customer contacts, queries, complaints or disputes.

Important: If you do not wish to provide your personal data, we will be unable to provide you with those products and services that may be of interest to you.

Relevant to the legal bases that apply to us, Wear and Square and its brands may collect the following information:

• your name, age/date of birth and gender;

• your contact details: postal address, including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

• purchases and orders made by you;

• your online browsing activities on the Wear and Square and Vintage Retro World websites;

• your online account password(s);

• when you make an order or purchase with us, your payment card details;

• your elected communication and marketing preferences;

• your interests, preferences, feedback and survey responses;

• your location;

• your correspondence and communications with us;

• other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children nor do we collect any sensitive personal data of our customers.

The above list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an online account on our websites or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

Relevant to the legal bases that apply to us, we use your personal data to:

• provide goods and services to you;

• make a tailored website available to you;

• verify your identity;

• manage any registered account(s) that you hold with us;

• deal with crime and fraud prevention, detection and related purposes;

• contact you electronically about promotional offers and products and services which we think may interest you, based on your elected consent;

• better understand your needs through market research purposes;

• manage our customer services interactions with you;

• disclose information, where we have a legal obligation or duty to do so (for example, in relation to a legal dispute or regulatory investigation).

We use your personal data for electronic marketing and direct mail purposes only with your consent. We aim to update you with such information that is of interest and relevant to you as an individual.

We aim to update you with such information that is of interest and relevance to you as an individual.

You have the right to opt out of receiving such communications at any time, by using any of the following methods:

• changing your marketing preferences via your online account;

• making use of the straightforward "unsubscribe" link in e-mails;

• contacting us as set out in the Contact section at the end of this Policy.

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years, unless you elect to use your right to erase your personal data. We may be compelled to retain some data to comply with legislative compliance e.g. the legal requirement to retain details of financial transactions in accordance with UK law.

We use cookies on our website to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart 'phones or 'tablets') as you browse this website. They are used to 'remember' when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

The main purposes for which cookies are used are:

• For technical purposes to ensure the effective operation of our websites;

• For marketing;

• To enable the collection of information about your browsing and shopping patterns;

• To meet contractual obligations.

Cookies can be disabled, however this may result in the website not working as it should. How to disable cookies will depend on the browser you are using.


Right of access


You have the right to obtain:

• confirmation that your personal data is being processed;

• access to that personal data (i.e. you can request a copy of the personal data that we hold about you, at any time). This is provided free of charge and must be supplied to you within one month of receipt of your request.


Right to rectification


You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.


Right to erasure


You have the right to have your personal data erased and to prevent processing in a range of specified circumstances. This can only normally be refused based on public interest requirements and where we have to ensure compliance with legal and auditory regulations.

We would not be able to erase personal data whilst we are still providing our services to you. This can only be done once you cancel the service or once the service is completed.


Right to complain


You have the right to complain to us directly by contacting us using the information in the contact section below.

You have the right to complain directly to the Information Commissioner's Office (ICO), which is the regulatory authority that deals with personal data and who makes sure that personal data is used in a lawful way by public sector bodies, commercial businesses and organisations that process personal data.


You can contact us at any time by-

Filling in the form on the Contact Us page

Sending an email to cbower@wearandsquare.co.uk

Writing to us at Wear and Square, 12 Round Thorn, Croft, Warrington, WA3 7HJ.